Here are some of the Frequently asked Pre Sales questions from current clients.

1. Why Live Web Support?
Live Web Support is a US based company with its own dedicated support center in India. Thus you get the cost advantage of Indian rates, while still getting quality service, bound to the US local laws. Live Web Support can serve all your technical support needs, you can choose a package to best suit your requirements, or we can even help you by creating a custom plan that best suits you. To put it simple, you pay just for what you need!

2. Why do I need to outsource my services to Live Web Support.com?
If you have infinite resources, you shouldn’t. But if your business is like rest of us, you need to maximize your investments without sacrificing quality of support your clients receive. By outsourcing the technical support you are allowing yourself to focus your effort and money in managing, marketing and growing. We will take care of your clients the same way you would. That’s our promise to you.
3. What is the infrastructure that I need to subscribe to get the technical support services?
You do not need any infrastructure for us to provide you the services. We have the entire infrastructure and will give you all of the support you need by remote service. Only requirement is that you need to have a helpdesk/ticket manager installed. If you do not have one we will be happy to install one for you for FREE.

4. Why should I trust the services of Live Web Support.com?
Live Web Support.com is owned and operated by Armia Systems, Inc. Armia Systems, Inc is an established Illinois corporation with head quarters in Schaumburg, Illinois. When you are dealing with Live Web Support you are not dealing with a stranger in another continent. Once you sign up with us for our services, we provide a written agreement and guarantee of our services.

5. Can I get a free trial to check out your services?
Sure, we can do that. After all you are entrusting your customers in our hands. We can give you a free trial for two weeks for Customer Ticket Support, after you sign up with us for free trial. Once you signup, please allow couple of days for us to start your free trial.

6. Do I get quality service for your amazingly low rates?
As you know high quality is required to keep us in the business for the long haul. Don’t let our low rates fool you. We offer a quality service at competitive rates because our support center is located in India. We are able to benefit the low cost of living in India. We attract and keep the best talented support engineers for our support center. We own the support center and do not outsource to third parties like some other providers.

7. What do you mean by 'transparent support'?
'Transparent Support' means that your client never knows the source of the response delivered to him/her. S/he will always get the feeling that you are directly dealing with him/her.

8. How does your support team work for me?
When you sign up with Live Web Support.com you remain in control for your clients' support. When your customer sends an email to your support system, the Live Web Support team replies on behalf of you. Your customer never knows that it is not you who has responded to his/her enquiry. Thus we work behind the scenes for you, and your customer gets the response on time, always. We take periodic feedbacks from you to adjust the support process to meet your business objectives. You can be involved as much or as little you desire.

9. Do you provide support only to hosting companies?
No. Though we are specialized in giving support to the hosting companies, we also handle requests from other computer related domains. All you need to do is to provide the reference materials/documents needed for our support personnel to study your operations, processes, issues, resolutions etc.

10. How long have you been in the support business?
We have been providing support to different clients for more than 5 years.

11. Where are you located?
Our corporate office is located at Illinois, Chicago, USA and the support center is located in India. This enables us to comply with the US standards and laws, while maintaining low cost of operations.

12. What is your average response time and average resolution time?
Our average response time is 30 minutes, for you to get a personal email from our support personnel. The average resolution time depends on the issue, but we commit ourself to resolve the issues in minimum time.

13. Which all commercial control panels are you proficient in?
Our Support personnel are well experienced with